Shipping Policy:
Thank you for choosing Unik-You for your artful needs. We strive to provide a seamless and efficient shipping experience to our valued customers.
Processing Time: Upon placing your order, we ensure that your chosen artwork is carefully prepared with the utmost attention to detail. Our processing time typically ranges from 1 to 3 business days. Please note that during peak seasons, processing may take slightly longer, but we assure you that our team is dedicated to delivering your order as promptly as possible.
Shipping Carriers: To ensure reliable and timely delivery, we partner with reputable shipping carriers, including UPS, FedEx, DHL, and other major global couriers. Rest assured, your artwork is in safe hands, and we provide real-time tracking information so you can monitor your package's journey right to your doorstep.
Shipping Time: The shipping time varies based on your location and the selected shipping method. Domestic orders within Canada typically arrive within 1-3 business days, while international orders may take 2-7 business days, depending on customs clearance and local postal services.
Shipping Rates: Shipping rates are calculated based on the destination, package weight, and selected shipping method. During the checkout process, you will have the opportunity to review shipping costs before finalizing your order.
International Shipping: For our global customers, please be aware that customs duties and taxes may apply upon importation, which are the responsibility of the recipient. We recommend checking with your local customs office for relevant information regarding such charges.
Return Policy:
Your satisfaction is our priority, and we understand that purchasing art online requires trust and assurance. We gladly offer a 30-day return policy, allowing you to feel confident in your purchase.
Eligibility: To be eligible for a return, the artwork must be in its original condition and packaging. Please ensure that the item is unused and free from any damage or alteration.
Return Process: If you wish to initiate a return, kindly reach out to our customer support team within 30 days of receiving your order. We will guide you through the return process and provide instructions on returning the artwork.
Refunds: Upon receiving and inspecting the returned artwork, we will process your refund within 7 business days. The refund will be issued to your original payment method, excluding any shipping fees or applicable return shipping costs.
Damaged or Defective Items: In the unlikely event that your artwork arrives damaged or defective, please contact us immediately. We will arrange for a replacement or offer a full refund, including any associated shipping costs.
Note: Personalized or custom-made artworks are not eligible for returns unless they arrive damaged or defective.
For any further inquiries or assistance regarding our shipping and return policies, please do not hesitate to contact our customer support team. We are here to ensure your shopping experience with Unik-You remains exceptional.
Thank you for entrusting us with your artful journey.
Warm regards,